Another huge mess — Shell Oil, credit card, and “Imprint”

Has anyone else been caught up in the ongoing farce involving Shell Oil changing their credit card from Citibank to something called “Imprint?”
I have had a Shell gas credit card for about 55 years.
About three months ago I received a large envelope from Shell announcing that their credit card business was moving from Citibank to “Imprint” and I should watch for my new card. Six weeks later the new card arrived with instructions to activate it.
I went online, was able to login easily, followed the activation instructions only to be told that the card number was not valid. Sensing a problem, I immediately went to the MY ACCOUNT link where I was able to unlink the card from my bank account (I had it linked to pay my balance in full each month).
I then tried to rectify the situation using the online chatbot. That resulted in nothing but a loop with the chatbot asking the same questions and giving the same directions.
Two weeks later got a letter telling me my new card was on the way. As of last week, nothing. Tried to deal with the online chatbot. Then I found an 888 number on some of the mailings I had received. I called that number and it was the worst disaster I have ever witnessed.
The 888 chatbot said she was sending a six-digit code to my email. I received the code and was told to read it back. “That code is not valid; I will send another one.” Got that one, read it back, “That code is not valid, goodbye.”
Spent two days trying to get past the 888 chatbot to a real person, gave up.
All the letters I had received had the same Boston return address. So — I took the card that could not activate, scratched off most of the magnetic strip, cut it into a dozen pieces, wrote a short letter — cancel my account, don’t even think about contacting me — and mailed back every letter I had received along with the cut-up card.
Meanwhile, I searched online for “Imprint, Shell” — it’s a farce and a disaster, Shell is losing hundreds of customers.

Widespread systemic failures following the recent transition of the Shell Credit Card from Citibank to Imprint Payments, Inc.

Since the migration took effect, Imprint has completely failed to provide adequate account management, infrastructure, and customer support, leaving thousands of cardholders locked out of their accounts. Specifically, the transition has caused the following actionable issues:

  • Complete Lack of Account Access: Many consumers never received their replacement physical credit cards or the necessary activation credentials to transition their old Citi accounts into the new Imprint portal.
  • Unreachable Customer Support: Imprint’s support system is fundamentally broken. Customers are trapped in infinite, unhelpful loops with automated AI chatbots. Attempting to reach a human representative results in hours-long hold times, sudden call disconnections, or a total inability to connect.
  • Financial and Credit Harm: Because Imprint has cut off account access and human support, consumers cannot view their statements, confirm their balances, or make timely payments. This systemic failure risks exposing cardholders to unfair late fees, interest charges, and wrongful damage to their credit scores.

This is not an isolated customer service glitch; it is a mass infrastructure failure affecting a massive class of Shell cardholders nationwide. Imprint rolled out this transition without the operational capacity to handle it, resulting in severe consumer negligence.

The grand display of ignorance

Our grand display of ignorance and stupidity in trying to deal with Middle East agreements is in full blown mode now. The career experts in the State Department have largely been tossed out, forced to resign or sidelined. So now we have some crooked political operatives/real estate goons with little to no knowledge of the culture, history of alliances/negotiations/conflicts etc. and how the Iranian government functions and is structured regarding policy and agreements trying to force things like it’s a tenant eviction case or a real estate foreclosure and they can’t figure out why it all keeps falling apart.

Never at any point have they been willing to consider that their whole approach to dealing with a Middle Eastern culture is the problem. As an example when they reach out to countries in the region to “help” they take whoever raises their hand, or sees a payoff, without regard to the long history politically and culturally between those countries. Western business goons are not the types to care or think it should be important. Therein lies the heart of the matter. The Western nations usually think negotiations should be done as they themselves negotiate between themselves. Never a thought to “When in Rome” so to speak.

As an example a buffoon like JD Vance would probably sit with the Iranian negotiators and say “Hey if we can make a deal you can all come to D.C. for the 4th of July and we’ll have a pig roast” and then wonder why that would be an offensive thing to offer. This is real life and it is not some TV tough guy show where we just bring more bombing and weapons. Only idiots fail to understand that these cultures have survived everything there is for a way longer time than the US has been around. They know world history and the history of conflicts around the world better than most people realize.

That knowledge of how to approach conflict, assess their foes and formulate strategy serves them well when dealing with lesser intellects like Vance, Crumb The First etc. To paraphrase the evil memory of Rumsfeld “The idiots don’t know what they don’t know.”

We are so stuck with the ignorant approach of believing that Iran “must” give in that the idiots at the wheel of foreign policy have gone to concession after concession and wondering why they have gotten virtually nothing in return. But the powers that be in this country refuse to consider the old saying about the definition of insanity.

We stopped being in a position of strength when we hooked ourselves to Netanyahu and his blood lust to bomb Iran again and again. We further degraded our position when we let Netanyahu continue on in Lebanon and to publicly make statements about not being bound etc. by any agreement between Iran and the US. The idiots showed the whole world that when it really comes down to it that Crumb The 1st is the servant of Netanyahu. That is not a position of strength and combined with cultural, political and historical ignorance it is a clear description of where we are.

Trump threatens Iran; Iranians walk out of peace talks in Switzerland

 

After hearing Trump’s threat, the Iranian negotiators who were meeting in Switzerland with VP Vance, Jared Kushner, and Tom Witkoff WALKED OUT OF THE MEETING. 

Everything Trump touches turns to shit.

Definitive proof that Trump is a crook, a liar, and an incompetent moron

The Lincoln Memorial Reflecting Pool has become a metaphor for the Trump presidency. Beginning in early April, Trump boasted he was going to fix the reflecting pool after what he claimed was gross neglect by former presidents Barack Obama and Joe Biden. He claimed the repairs, including sealing the pool and painting it “American flag blue,” would cost about $1.8 million and that it would all be finished by July 4, 2026, in time for the anniversary of the signing of the Declaration of Independence. Repeatedly, he bashed his predecessors over the pool, insisting that his skills would enable him to make it better than ever at minimal cost and that the repairs “could last for 100 years.”

The government declared the pool renovations complete on June 6, and water began flowing back into it. Trump immediately claimed it was a triumph. “Thank you President Trump,” he wrote on social media.

But the story was not over. David A. Fahrenthold of the New York Times reported that the repairs had, in fact, run far over budget, to at least $14.2 million. The administration had awarded a no-bid contract to a company Trump first said he had chosen and then said he didn’t know, and had agreed to a 20% profit margin, although a National Park Service analysis found that margin “inflated.”

And then, just a day after the reservoir filled with water, algae began to bloom in it. A spokesperson for the Interior Department said the algae were “residual” and a normal part of the process of refilling the pool. “President Donald J. Trump is an expert builder who has fixed the Reflecting Pool for good unlike the failed and extremely costly attempt by Obama and Biden,” she said in a statement.

Experts disagreed, saying that the darker bottom and the sealed seams meant the water would heat up faster than it had before and thus support more algae. By June 16, crews from the National Park Service were pouring hydrogen peroxide into the water to kill the algae that had turned the pool bright green even as Trump insisted the pool was perfect.

By Thursday, June 18, the new blue epoxy at the bottom of the pool was peeling off and floating in the vivid green pool. Fahrenthold reported in the New York Times that the National Park Service contracted not only the coating and painting of the pool under a no-bid contract, but also an additional $1.7 million contract for a water purification system.

That no-bid contract went to a firm whose ultimate owner is the J.J. Cafaro Investment Trust, led by Trump donor John J. Cafaro, whose wife chaired the 2017 International Red Cross Ball at Mar-a-Lago and who lives near Mar-a-Lago at a mansion that is listed as the water treatment company’s address in Florida corporate records. The name of the firm is Greenwater Services.

A spokesperson for the Interior Department said the White House was not involved in the choice of Greenwater Services and the department did not know of Cafaro’s political support for Trump when it awarded the contract.

Minnesota governor Tim Walz commented: “Found an imaginary problem, said only they could fix it, didn’t listen to experts, hired buddies who grifted millions, failed miserably, bragged how great it went. The entire Trump presidency in a nutshell.”

On Friday, former Olympic canoe racer David Hearn, 67, stopped by the pool on a 52-mile bike ride and reached into the water to feel what the detached material looked like. U.S. Park Police officers arrested him for destruction of government property, a misdemeanor. “I didn’t vandalize anything,” Hearn told David J. Lynch and Aaron Schaffer of the Washington Post. “I didn’t destroy or break or peel anything. By the time I realized what was going on, I was being put in handcuffs.”

Friday night, Trump blamed “Radical Left Lunatics, most likely Dumocats [sic], who have spent their lives trying to ruin our Country,” for “some real problems with Vandalism at the beautiful Reflecting Pool.” By this evening, he was blaming “multiple individuals for vandalizing our Nations magnificent Reflecting Poll [sic]. Who would do such a thing? These are very serious crimes having to do with the destruction of National Monuments. Years in jail! Work will begin immediately on its repair.”

Until his second term in office, Trump has always been protected from the fallout from his own actions, and it appears he has become accustomed to simply describing his fantasy world and expecting that others will agree they see it. If his “fix” for the reflecting pool failed, someone else must be responsible, and they must pay for it.

The pattern Walz identified with regard to the pool applies also to Trump’s debacle in Iran. And not only is the reflecting pool defying his narrative, so are Iran and Israel.

Israel has said it does not consider itself bound by the memorandum of understanding Trump signed at Versailles on Friday. That MOU said the U.S. and Iran “and their allies in the current war” would immediately and permanently stop military operations “on all fronts, including in Lebanon.” Israel has been attacking what it says are Hezbollah camps in southern Lebanon and has occupied parts of the region as a “security zone.”

On Friday, Julian E. Barnes of the New York Times reported that a recent U.S. intelligence report assessed that Israeli prime minister Benjamin Netanyahu is likely to continue striking Hezbollah despite the MOU. Hezbollah is funded by Iran and is continuing to strike northern Israel. David M. Halbfinger of the New York Times reported on Thursday that Israel was “stunned” by the U.S.-Iran MOU and sees it as “a cataclysmic disaster.”

Israel has continued to strike Lebanon, and after additional strikes last night, Iranian officials today announced that in the wake of these breaches of the MOU, they had, once again, closed the Strait of Hormuz.

This afternoon, Vice President J.D. Vance left for Switzerland to join the negotiations, but already Iran has indicated it intends to charge “insurance fees” for the ships going through the strait.

Trump appeared to try to pressure Iran by threatening to impose U.S. tolls on the strait if an agreement falls through. “There will be NO TOLLS in the Hormuz Strait for 60 days during the Cease Fire Period, and there will be NO TOLLS after the 60 day period has expired, unless they are imposed by and for the United States of America, should the deal not be completed, for services rendered as the Guardian Angel to the countries of the Middle East for purposes of both past, present, and future reimbursement of costs.”

That Prime Minister Giorgia Meloni of Italy is also refusing to go along with Trump’s narrative shows how Trump’s power is crumbling. A former ally, Meloni is now publicly contradicting Trump.

Earlier this week, Trump told an Italian television host that Meloni had “begged” for a picture with him at the G7 conference and that he “felt sorry for her.” Meloni said his comments were entirely “made up,” and the Italian foreign minister cancelled a trip to the United States over the flap.

Meloni highlighted the damage Trump has done to our alliances and indicated allies are done pretending his behavior is okay. “I don’t know why the US president behaves this way towards allies,” she wrote on Instagram. “I can only say it is regrettable he does not show the same determination towards the enemies of the West and towards the enemies of the US—[enemies] whose leaders he instead appears to be far more accommodating with. But there is one thing he needs to remember: neither I nor Italy ever beg.”

But Trump couldn’t let it go. This morning, he posted: “Italian Prime Minister Giorgia Meloni asked, over and over, for a picture with me during the G-7 meeting in France. She is doing poorly in Italy with her level of popularity, possibly because she turned down the United States of America, a Country that truly loves and protects Italy, when it came to denying Iran from obtaining or developing a Nuclear Weapon (But so did NATO, for that matter!). She wouldn’t even let us use Italy’s landing strips or runways, a great logistical inconvenience, and this despite the fact the U.S. contributes hundreds of Billions of Dollars a year to protect Italy, and other “so-called” NATO Allies. Now, after the United States defeated Iran militarily, she wants to be friends again in order to get her “numbers up.” No thanks!!!”

Using a vulgar colloquialism, the headline on the front page of the Italian newspaper Libero today translated to “Trump is an a**hole.”

Today it appeared that the National Guard is patrolling the area around the reflecting pool. Tonight, Trump posted that “[m]any additional people have been arrested having to do with the disgraceful Vandalism of our beautiful Reflecting Pool.” The reflecting pool “worked perfectly, including the mirror like finish, perfectly reflecting the two Great Monuments, which it never had before! What these terrible Vandals have done is a true affront to both Presidents George Washington and Abraham Lincoln, and should be dealt with accordingly.”

Although multiple cameras line the mall and no one has offered any proof either of additional arrests or of vandalism, and although we have all been able to see workers dumping chemicals into the pool to kill the algae, Trump claimed that vandals “took some form of a knife or blade, and put a 250 foot long gash into the beautiful facade of what took so much work, competence, and money to build and complete. They also poured corrosive and destructive chemicals into the Pool.”

“The Reflecting Pool was never so beautiful as it was just one week ago, even going back to 1922 when it opened,” he wrote. “We are very proud of what we have done with this magnificent structure, and we will get it repaired, quickly, to an equal level of Beauty.”

In Virginia’s First Congressional District:

Rob Wittman needs to go.  

 

May be an image of text that says 'The Wittman-Trump econoTy: Selling out working families Working people struggle. While working Virginians struggle to make ends meet, the Big Beautiful Bill provides enormous tax cuts to the ultra-wealthy. It also guts the Medicaid funds keeping rural hospitals open. A war that gets us nothing. Gasoline prices soar. Grocery prices go through the roof. Farmers can't afford fertilizer. The war in Iran has cost us billions-money billions- that could be used to make life more affordable for all us. Tariffs directly tax Virginians. Tariffs that Wittman voted to keep in place are costing the average Virginia family $830 annually.'

Wittman was elected to Congress from Virginia’s First District in a 2007 special election following the death of the incumbent.  He has been re-elected ever since — as of mid-2026 he has been in Congress for 19 years.  In those 19 years, he has introduced no significant legislation.  He is essentially a minor back-bencher who slavishly follows the Republican Party line.

Wittman is a Trump supporter.  In 2020, after Trump lost the election and disputed the result, Wittman joined 145 other Republicans in supporting a suit against five states, claiming voting irregularities in those states led to a Biden win and a Trump loss.  No such thing happened, yet Wittman jumped onto the Trump bandwagon.

Later, he voted for a Republican resolution challenging the results of the 2020 election.

He supported Trump’s “Big Beautiful Bill” which took medical insurance coverage away from around 30,000 people in his district.  The bill’s attack on Medicare and the Affordable Care Act also threatens the survival of at least one rural hospital in his district — Rappahannock General Hospital, Kilmarnock.

Wittman simply needs to get out of Congress and make way for someone who will truly represent the people of the First District.

For current information about Wittman, follow Wittman Watch on Facebook.

 

SECDEF Hegseth puts on his Klan robe — again

The Navy’s top leadership believed that Rear Adm. Stephen D. Barnett was by far the best choice to lead the command that oversees the Navy’s bases at home and abroad.

He had more experience than the other candidates and had successfully managed the aftermath of one of the Navy’s biggest messes, a fuel spill that contaminated an aquifer on a base in Hawaii, sickening thousands.

The final decision this spring fell to Defense Secretary Pete Hegseth.

To many in the Navy, Admiral Barnett’s promotion seemed like a foregone conclusion.

The officer, however, had a big strike against him. Like other Black military leaders, he had been encouraged by his superiors to help the Navy recruit and retain minority officers, who remain significantly underrepresented in the force. His years-old remarks on the importance of diversity had been flagged in a secret vetting process designed to weed out senior leaders whom Mr. Hegseth and his team pegged as a problem.

Instead of Admiral Barnett, Mr. Hegseth selected a white officer who was the Navy leadership’s third choice.

So far this year, Mr. Hegseth has blocked the promotions of at least 40 senior officers to general and admiral ranks. About half of those are women or members of minority groups.

Italian newspaper calls Trump exactly what he is

Here is the front page of the Libero, a right-wing Italian newspaper published in Rome.

The front-page article was published in response to Trump’s nasty attack on the Italian Primer Minister after the G-7 summit in Europe — she stood up to Trump and embarrassed him in front of the cameras by correcting his bullshit, so, Trump responded on social media by calling her names and belittling her.

The headline reads:  “Trump Is A Coglione”

“Coglione” is an Italian word that can be translated as:

  •  Asshole;
  • prick;
  • dick;
  • jerk;
  • moron;
  • ass;
  • jackass.

Any one of which describes Trump perfectly.

The USA — greatest country on earth — right?

Today we live in a country where our military is under the control of an alcoholic, skirt-chasing former Fox host; out health systems are controlled by a cocaine addict; and they report to a convicted felon pedophile.

Are we great or what????????????????