For over 40 years I have used credit cards from two gas companies: Exxon and Shell.
About two months ago I recevied an email from Shell telling me my current card issued by Citibank woud expire on a certain date and I would be issued a new card by a company called “Imprint.”
Nothing happened.
Then I received an email directing me to log in to Imprint and establish an account. I did.
I checked the account 2-3 times a week. Each time I was told my new card was “in transit.”
Eventually the new card arrived. I went on line to activate it only to be told the number on the card was “not valid.”
Tried several times with same result.
My bank account was linked to the Shell account because I had it set up on autopay. Sensing that this was not going to be a good experience, I unlinked my bank account so neither Imprint nor Shell could make withdrawals from my bank account.
I tried a few more times to activate the account with the same result — this is not a valid Imprint account number.
I decided to cancel my account. Cannot do that using their online chatbot. I tried calling their customer support number, only to be greeted by another AI chatbot. After a few frustrating minutes talking to an AI idiot, I was told to hold for the next representative. After 25 minutes on hold, their system hung up.
I went though this experience three times and gave up.
My bank account is unlinked so Shell, Imprint, whoever, cannot take my money. The card they sent me will not activate.
I did an online search for “Shell, Imprint” and found that the Imprint – Shell rolllout has been a disaster with thousands upon thousands of people having the same experience I had.
I will never use Shell again for anything. Meanwhile, the useless card now sits in the bottom of my sock drawer.